Change Is Inevitable – But How Do You Manage Change In A Technology Environment?

Change is inevitable – it’s happening either way – but that’s just a cliche. The reality is that change is happening whether you have a change management process in place or not, so you may as well leverage that momentum of change for something better: improve your service quality through continuous service improvement.

The objective of my new Change Management and Continuous Service Improvement course is to help you understand how change management works. We’ll work on establishing and implementing a single repeatable process of change. Change in your service organization can be managed like a project following a best practice implementation structure, with the goal to stay ahead of change and remain in control of an ever changing organization.

Many people recognize the need for improved change management, but may not know where to start. We begin the course with a recap of some of the common service management processes. This is not my foundations course so we won’t cover this in dept…