The Joy Of Booking Travel Online

To me booking travel, especially when it comes to air transportation, is as almost much fun and comes with an equal number of complications as filing a tax return. Although I do have a few favorites, none of the many travel sites out there seem to get it right by creating a completely user-friendly, end-to-end experience that actually makes it easy and fun to book a trip. Somewhere in the process the wheels come off and the entire train derails. I’ve had to deal with a lot of different issues ranging from booking sites failing halfway in the booking process but still taking money from my credit card, all the way to having a confirmed seat on a transatlantic flight that was bought and paid for, but somehow no ticket was issued to me. Now try to explain that to a customer service agent on the phone; or, even more important, try to get it resolved.

If done right however, the payoff of finding and booking travel is well worth the invested effort. The biggest problem to me is the vast amoun…