Redefining Toxic Company Culture: Stories from Personal Experience
A Deep Dive into Accountability, Employee Investment, and Creating a More Positive Work Environment
After my post a few weeks ago, I received several kind messages from people who enjoyed what I had to say. Thank you! You know who you are.
The Harsh Reality of Job Loss During the Pandemic
During the pandemic I lost my job not just once, twice. By "job," I mean larger consulting engagements that typically consume more than full-time hours. Each loss taught me invaluable lessons about company culture and the importance of accountability. Without naming any names, I’ll share a few today.
The first job ended because my rate was renegotiated to less than half of the original, and overall commitments weren't met. Accountability is crucial in any professional setting, and when it's lacking, it becomes impossible to maintain a healthy working relationship.
The second job ended due to a toxic environment where no progress was made. I found myself caught between a client paying me for work, they didn't want me to do. Top that with a disengaged internal organization resistant to change, and you’ve just about killed any momentum you may ever gain. This company fostered a culture of fear, entitlement, and a lack of accountability.
Micromanagement vs. Information Requests
More recently, someone once told me that what I described as "micromanagement" was simply a request for information. Fair enough, but a lot of information, in my defence. I was also advised not to question their approach based on years of management experience. I like asking questions (especially the hard ones), so I did anyway.
There's often a fine line between constructive feedback and character assassination. Be kind. The only thing that should matter for you to get or keep a job is your performance in your job, based on simple KPIs and metrics.
"Service is a mindset, not a department."
If you're interested in learning more about my approach to service management, you can preview one of my service management classes. Text me the hashtag #ITSM to 604-210-8668 for more info and a free preview.
While there's always talk about employees lying on resumes, what about employers lying on job descriptions? Probation in the workplace is intended to determine an employee's suitability for regular employment. But what about discussing a company’s suitability to be an employer? A company's culture isn't defined by slogans or motivational posters on the wall. Culture is simply the observed behaviour of what people are already doing.
Rethinking the Future
Despite companies typically spending up to 70 percent of their budget on salaries, most don’t invest even one percent in training their employees. What kind of corporate future are we creating if this behaviour is allowed to continue in certain companies? I know what I’ve experienced in the past isn’t an exception.
Canada's real problem isn’t job losses; it's the toxic culture that many organizations have cultivated. Is it time to think differently about your future? Why quiet quit when you could plan ahead, set goals, take control, and loud quit? In a nutshell, this is what my Break Free Xperience course is all about.
Company culture is more than just a buzzword; it's the backbone of any successful organization. By prioritizing accountability, investing in employees, and fostering a positive environment, companies can create a culture that thrives. Let's rethink our approach to work and take control of our futures.
Conversation Starters
I’d love to hear your thoughts on these topics! Feel free to text me your responses to any of the questions below:
Have you ever experienced a toxic work environment? How did you handle it?
Do you think companies invest enough in employee training and development? Why or why not?
Have you ever encountered an employer who lied on a job description? How did it affect your decision to stay or leave?
What’s your opinion on constructive feedback vs. character assassination in the workplace? How do you ensure you provide the former?
How do you envision your retirement? Is it something you’re planning for, or does it feel far off?
Have you ever experienced regret for something you didn’t do? How did it motivate you to change?
Text me your thoughts at 604-210-8668 and let’s start a conversation!