Service Is A Mindset, Not A Department

As a customer, I know what it’s like to be on the customer side of the counter. You want to turn over your hard earned money in exchange for something you want, either goods or services. Often this process goes well, but from time to time you may be confronted with attitude, rudeness and utter disregard for just how hard you have worked for your dollar. Either the service is slow and the quality of what you bought is poor. The one thing that’s even worse: the company you bought from rigidly enforces poor policies for handling customer issues, and a solution seems to be a long discussion away.

Stop Competing On Price Alone

As a business owner I realize the cost of poor service. I refuse to undervalue what I’ve created by giving discounts or charging too little. My online courses aren’t the cheapest available, but they are the best. Combine that with top-notch support you don’t find anywhere else in the online learning world, and you’ve just set yourself up for success, literally. Pardon …